Refund Policy

If you want to withdraw from a course:

To be eligible for a refund, (less a $50 administration fee) please submit written notice of your intention to withdraw at least five business days before the course begins.  You can expect to receive your refund within 20 days of Key Language Training receiving your written notice.  No refunds will be issued for withdrawals received after the course begins, except in extraordinary circumstances. In such a case, a request must be submitted in writing by e-mail, or in person to the relevant program coordinator.

Please note: We would be pleased to hold a 100% credit of the registration fee toward taking another Key Language Training course. This credit is valid for 12 months.

If Key Language Training cancels a course:

please see our Course Cancellation Policy